


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The $39 Guidance Report gives you a structured first orientation: whether your case may be suitable for China, which named hospital and department direction to consider, what the cost may look like, and what to do next.
This is not a full medical consultation. It is a first-step navigation report for patients who need clarity before moving forward.
You may have a diagnosis already, but you are not sure whether Chinese hospitals are a realistic option for your case.
You want to know which named hospital and department direction may fit your condition, instead of choosing blindly.
You want to understand the possible pathway, estimated cost range, travel considerations and whether to upgrade to deeper support.
The report is designed to give you a clear direction without pretending to replace a licensed doctor or hospital evaluation.
The process is simple and structured. You submit the case, we review the available information, then we deliver a written guidance report.
Share the diagnosis, current condition, treatment history, country, preferred language and your main goal.
Diagnosis summary, CT/MRI/PET-CT reports, pathology report, discharge summary, blood tests or medication list can help us review the case more accurately.
The report explains feasibility, hospital and department direction, indicative cost, treatment route, travel overview and next steps.
You can stop at the report, collect more documents, upgrade to Online Standard, or request full Patient Visit coordination in China.
Clear boundaries protect both patients and our team. Guidance is navigation, not a diagnosis.
Start small with the Guidance Report. Upgrade only when you need real specialist opinion, appointment bookings or full on-ground coordination in China.
| Package | Best for | What changes after upgrade |
|---|---|---|
| Hospital Matching Report | Deciding if China is right for you | Feasibility screening, named hospital and department direction, indicative cost, pathway explanation and next-step plan. |
| Online Standard Package | A real specialist opinion and appointments from home | Adds medical record collection, bilingual dossier, document translation, written specialist opinion and appointment bookings. |
| Patient Visit Package | Full coordination on the ground in China | Adds airport transfer, in-hospital interpreter, hospital navigation, accommodation support, SIM/WeChat/Alipay setup and follow-up support. |
These are the questions patients usually ask before starting with the $39 Guidance Report.
No. The report provides an indicative cost estimate based on available Chinese-source self-pay pricing references where possible. Final hospital pricing must be confirmed by the hospital and may differ depending on tests, diagnosis, department route and treatment plan.
No. Guidance is not a diagnosis. It helps you understand feasibility, hospital direction and next steps. A written specialist opinion is included in upgraded Online Standard packages.
Yes. The $39 Guidance fee is credited in full toward any upgraded package you purchase afterward.
Helpful documents include diagnosis summary, CT/MRI/PET-CT reports, pathology report, blood tests, discharge summary, previous treatment records and current medication list. If documents are missing, the report will explain what is still needed.
Yes. Honest guidance is part of the service. If China does not appear to be the right route based on the information provided, the report will say so and explain why.
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