


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Patient Visit Coordination Package is designed for international patients who need more than an online opinion. It includes the core Online Standard service, then adds airport pickup, bilingual hospital accompaniment, appointment coordination, local setup and post-treatment follow-up.
This package is for patients and families who are ready to move from online review to a real hospital visit in China. The goal is to reduce confusion during arrival, registration, consultation, translation, payment and follow-up.
You already want an in-person hospital route and need practical support for arrival, hospital navigation and local arrangements.
You do not want to face registration desks, department routing, payment counters and doctor communication alone.
You want the hospital visit, translated documents and online follow-up to connect into one clear patient journey.
Before the patient arrives, we first prepare the medical case and coordinate the online second-opinion / ordinary appointment pathway. The visit package is not a standalone travel service; it is built on medical preparation.
The Patient Visit Package includes the core Online Standard service items, so the hospital visit starts with organized records and a clearer specialist direction.
After the online preparation, we add local arrival support, hospital accompaniment, interpretation, payment assistance and follow-up coordination.
This package focuses on real-world execution: getting the patient from arrival to hospital consultation, local setup, document handling and post-treatment online follow-up.
The process is designed to connect online preparation with real hospital execution, so the patient does not arrive in China without a clear route.
We collect records, prepare the bilingual dossier, translate key documents, match the specialist direction and coordinate the ordinary consultation pathway.
We help plan the arrival route, hospital schedule, appointment sequence, accommodation options and practical documents needed for the visit.
We coordinate airport pickup, transfer, communication setup, payment readiness and local orientation before the hospital visit begins.
We assist with hospital navigation, appointment coordination, bilingual interpretation, payment process and document translation on site.
We organize online follow-up, help clarify next-step questions and support patient-side understanding of hospital instructions.
The final value is not only one hospital visit. It is a coordinated patient journey from online preparation to China arrival, hospital consultation and follow-up.
The package provides coordination and patient-side support. It does not include hospital treatment fees or guarantee medical outcomes.
This is the first package designed for patients who are actually coming to China. It includes the online medical preparation layer and adds real on-ground support.
| Package | Best for | Main value |
|---|---|---|
| Hospital Matching Report | Early-stage decision making | Feasibility screening, named hospital and department direction, indicative cost and next-step plan. |
| Online Standard Package | Patients needing written specialist input before travel | Record collection, bilingual dossier, translation, specialist matching, written opinion, evaluation report and appointment options. |
| Patient Visit Coordination Package | Patients coming to China for in-person hospital care | Includes Online Standard foundation, plus airport pickup, interpreter accompaniment, hospital navigation, payment assistance, local setup and follow-up support. |
Common questions before purchasing the Patient Visit Coordination Package.
Yes. This package includes the core Online Standard foundation, including medical record organization, bilingual dossier preparation, document translation, specialist matching and ordinary appointment consultation coordination.
No. Hospital registration fees, examination fees, treatment fees, medication, surgery, inpatient deposits, flights and accommodation costs are paid separately by the patient. The package fee is for coordination, interpretation and support services.
No. We can help prepare documents, coordinate the route and communicate with hospital-side resources, but final case acceptance depends on the hospital, department, doctor availability, medical condition and required treatment.
It may include registration guidance, department navigation, communication assistance, basic interpretation, payment counter assistance, document handling and helping the patient understand the hospital process.
No. The emergency support line is for urgent coordination and communication needs during the service period. For medical emergencies, patients should contact local emergency services or go to the hospital emergency department immediately.
Yes. We can provide accommodation support and booking assistance based on hospital location, expected visit length, family needs and convenience. Hotel costs are paid separately by the patient.
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