


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Online Standard Package is designed for international patients who already have medical records and want a structured second opinion, specialist matching, document preparation and appointment options before deciding whether to continue treatment in China.
This package is for patients and families who need a serious online medical pathway, not just a list of hospitals. It helps turn scattered medical files into a format that Chinese specialists can review more efficiently.
You want your condition matched to an appropriate Chinese Grade-3A hospital specialist, instead of guessing by hospital reputation alone.
Your reports may be in Russian, English or another language. We organize and translate the key materials into a clearer bilingual dossier.
You want a preliminary written consultation, a comprehensive evaluation report and follow-up question support before deciding what to do next.
The package focuses on remote case preparation, specialist matching, written medical opinion coordination and appointment readiness.
The process is built to reduce confusion before patients spend larger amounts on travel, hospital visits or full coordination.
You submit your diagnosis, medical history, current condition, country, preferred language and main questions. We tell you which records are useful and what may still be missing.
We organize the available files into a clearer case dossier and translate key materials for Chinese specialist review.
We match your case to a suitable specialist direction and prepare a preliminary written consultation inquiry around your actual concerns.
You receive the specialist opinion coordination result and our comprehensive evaluation report in a patient-readable format.
We help clarify reasonable follow-up question(s) and coordinate up to 3 appointment booking opportunities within the package validity period.
Each package can be structured into Standard, Premium and VIP tiers depending on urgency, specialist availability and the level of coordination needed.
For patients who need a structured written second opinion and clear next-step report without live video consultation.
For patients who need faster handling and a scheduled video consultation pathway when specialist availability allows.
For complex or urgent cases that may require multidisciplinary review, faster coordination and certified translation support.
The final output should help the patient and family understand what the Chinese specialist route looks like before paying for a China visit.
Online coordination has clear boundaries. It helps prepare and coordinate specialist review, but it does not replace hospital diagnosis.
The $39 report helps decide if China is worth considering. Online Standard goes deeper by preparing records and coordinating written specialist input.
| Package | Best for | Main value |
|---|---|---|
| Hospital Matching Report | Early-stage decision making | Feasibility screening, named hospital and department direction, indicative cost and next-step plan. |
| Online Standard Package | Patients needing real specialist input before travel | Record collection, bilingual dossier, translation, specialist matching, written opinion, evaluation report and appointment options. |
| Patient Visit Package | Patients coming to China for in-person hospital care | On-ground coordination, hospital accompaniment, interpreter support, travel support and follow-up coordination. |
Common questions before starting the Online Standard second opinion package.
This is specialist opinion coordination based on medical records. Depending on the tier and specialist availability, it may include written specialist opinion and, in higher tiers, scheduled video consultation coordination. It is not a substitute for in-person examination.
Standard written opinion coordination usually targets 2–5 days after complete records are received. Premium may prioritize 48-hour handling. VIP may support same-day handling where feasible, depending on case complexity and specialist availability.
We can coordinate toward a named Grade-3A specialist direction where suitable and available, but final availability depends on the hospital, department schedule, case acceptance and specialist workload.
Key records can be prepared for Chinese-side review. The final opinion summary and patient-facing explanation can be delivered in Russian or English, depending on your chosen language and package tier.
The package includes up to 3 appointment booking opportunities within 6 months. These may be used if your route changes, if a specialist schedule is unavailable, or if a more suitable department needs to be arranged.
Thanks for subscribing!
This email has been registered!
| Product | SKU | Description | Collection | Availability | Product type | Other details |
|---|