About Us
About SynMedi
Medical coordination in China for international patients.
SynMedi helps patients and families outside China understand hospital options, prepare medical records, coordinate online specialist review and arrange practical support for hospital visits in China.
What we focus on
- ✓Hospital and department pathway planning in China.
- ✓Medical record organization and bilingual document support.
- ✓Online second opinion and China visit coordination.
- ✓Interpreter, accompaniment and patient-side support.
Why SynMedi exists
Many international patients are interested in Chinese hospitals, but the process is difficult to understand from outside China. Patients often do not know which hospital type to choose, which department is relevant, whether documents are enough, how to communicate with hospital-side resources, or what to prepare before travel.
SynMedi was created to reduce this confusion. Our role is to help patients organize the medical journey: review the case, prepare documents, match hospital and department directions, coordinate online consultation where possible, and support the patient’s China visit when needed.
We are not a hospital and we do not replace doctors. We help patients reach the right medical pathway with clearer information, better preparation and practical coordination.
What we help patients do
Our services are built around the patient journey, from early direction to online specialist coordination and in-person visit support.
Prepare the case
We help collect and organize diagnosis summaries, imaging reports, pathology, treatment history and patient questions into a clearer case package.
Plan the hospital route
We help patients understand hospital, department and specialist direction based on disease area, records, goals and visit feasibility.
Coordinate across languages
We support bilingual dossier preparation, medical record translation, patient-side explanation and communication support.
Support online review
For suitable cases, we coordinate written specialist opinion or second-opinion pathways based on available records and service scope.
Assist hospital visits
For patients coming to China, we help with interpreter accompaniment, hospital navigation, payment assistance and local setup.
Continue follow-up
After consultation or treatment, we help organize follow-up questions, documents and next-step communication where applicable.
Our working principles
Medical coordination requires trust. These principles guide how we communicate with patients and families.
Clarity first
We explain what each service includes, what it does not include, and what the patient should expect next.
Honest boundaries
We clearly state that we are not a hospital and do not provide diagnosis, prescriptions or treatment guarantees.
Pathway thinking
We do not simply list famous hospitals. We look at disease area, department direction, records and feasibility.
International patient view
We consider language, travel, documents, payment, family support and the practical difficulty of coming to China.
How we work with patients
Patients can start small and upgrade step by step. This helps reduce risk before paying for deeper coordination or travel support.
1
Start with a case submission
Patients share basic diagnosis, country, preferred language, available documents and main goals.
2
Choose the right service stage
Some patients only need a $39 matching report. Others need online specialist coordination or full China visit support.
3
Prepare documents and hospital route
We organize records, clarify department direction, explain missing documents and prepare the case for the selected service.
4
Coordinate consultation or visit support
Depending on the package, we coordinate written opinion, appointment pathway, interpreter accompaniment or China visit support.
What SynMedi is — and is not
This distinction is important. We support the journey around medical care, but medical decisions belong to doctors and hospitals.
| We are | We are not |
|---|---|
| A medical coordination service for international patients seeking care pathways in China. | A hospital, clinic, emergency service, medical provider or insurance company. |
| A team that helps with documents, hospital route planning, translation and patient-side coordination. | A doctor that diagnoses, prescribes, performs examinations or makes treatment decisions. |
| A practical support partner for online review and China visit preparation. | A party that guarantees hospital acceptance, doctor availability, treatment results or final costs. |
Our service scope
SynMedi is built for international patients who need structured support before and during medical care in China.
$39 Early hospital matching report for direction and feasibility.
$299+ Online specialist opinion coordination and bilingual dossier support.
$1,599+ China visit coordination, interpreter and hospital accompaniment support.
Important: Package prices refer to SynMedi coordination service fees only unless explicitly stated. Hospital registration fees, examinations, treatment, medication, inpatient deposits, flights, accommodation and third-party costs are paid separately by the patient.
FAQ
Common questions about SynMedi and our role.
Is SynMedi a hospital?
No. SynMedi is a medical coordination service. We help with preparation, translation, communication and hospital pathway support.
Can SynMedi diagnose my condition?
No. Diagnosis and treatment decisions must be made by licensed doctors and hospitals.
Which patients do you help?
We help international patients who want to explore medical care in China, online specialist review, hospital route planning or China visit support.
Can you guarantee appointment success?
No. Hospital and doctor availability depends on the hospital, department, case suitability, document completeness and schedule.
Do you handle translation?
Yes, depending on the selected package. We may help prepare bilingual dossiers, translate key records and support hospital communication.
How do I start?
Submit your medical case and available documents. We will help you understand which service stage may fit your situation.
Start with a clear medical pathway.
Submit your case and let SynMedi help you understand whether China may be a suitable direction, what documents are needed, and which service stage fits your situation.
Important: SynMedi is not a hospital and does not provide diagnosis, prescriptions or treatment guarantees. We provide medical coordination, document preparation, translation, communication support and patient journey assistance. Final medical decisions must be made by licensed doctors and hospitals.
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