Important Medical Notice

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Patient Guide · Disclaimer

Important Medical and Service Limitations.

SynMedi provides medical coordination, document preparation, translation, hospital route guidance, and treatment support services. We are not a hospital, clinic, medical provider, or emergency service.

Review before using our services:

  • ✓We do not diagnose, prescribe, or make treatment decisions.
  • ✓We do not guarantee admission to a specific hospital, physician availability, or clinical outcomes.
  • ✓Final medical decisions are made solely by licensed physicians and clinics.

Emergency Warning

If you are experiencing an emergency (severe pain, difficulty breathing, signs of stroke, heavy bleeding, loss of consciousness, or any other urgent conditions), do not use this website as a substitute for emergency medical care. Immediately contact your local emergency services or go to the nearest emergency room.

What SynMedi Does and Doesn't Do

We help patients organize their journey to receive medical care in China. We do not replace hospitals, treating physicians, or clinical expertise.

✓

We Provide Coordination Services

We assist with medical record preparation, bilingual dossier compilation, hospital route planning, translation, appointment coordination, and patient support.

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We Do Not Practice Medicine

We do not diagnose, prescribe medication, recommend treatment as a medical provider, conduct examinations, surgeries, or other medical procedures.

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We Do Not Guarantee Treatment Results

We cannot guarantee that a clinic or doctor will accept your case, that a treatment method will be available, or that any medical outcome will be achieved.

Detailed Disclaimer

This page applies to all content on the SynMedi website, service cards, reports, online communications, translations, clinic coordination, and support during trips to China.

  • 1
    No Doctor-Patient Relationship with SynMediUse of this site or purchase of SynMedi services does not create a doctor-patient relationship between you and SynMedi. Any such relationship, if it arises, exists solely between the patient and a licensed medical professional or hospital.
  • 2
    Information is for Coordination and Informational PurposesThe content of the site, service descriptions, reports, route explanations, and communication summaries are intended to support patient understanding and coordination. They are not medical advice, diagnosis, prescription, or treatment instructions.
  • 3
    Reports are Based on Provided InformationAny report on clinic selection, document analysis, or coordination summary is based on information and records provided by the patient. Missing, outdated, unclear, or unreliable documents may affect the usefulness of the result.
  • 4
    Specialist Opinions May Require Hospital VerificationRemote written opinions, second opinions, or appointment coordination may depend on internal clinic rules, doctor schedules, case complexity, completeness of records, and the applicability of the remote format for the given case.
  • 5
    Clinic Access Not GuaranteedWe can help coordinate a clinic or expert pathway, but final registration, appointment confirmation, diagnosis, treatment plan, and pricing are determined by the hospital administration and licensed physicians.
  • 6
    Cost is an Estimate Until Confirmed by the ClinicAny cost estimate displayed on the website, in reports, or correspondence is for informational purposes only unless officially confirmed by the respective hospital. Final bills must be paid according to hospital rules.
  • 7
    Visa and Travel Support is Not Legal AdviceWe can provide general information on document preparation, but visa, immigration, entry policies, and legal requirements are governed by government authorities. Patients are responsible for clarifying entry rules.
  • 8
    Patient ResponsibilityPatients and their relatives are responsible for providing accurate data, disclosing medical history, following hospital instructions, and seeking emergency care when necessary.

Allocation of Responsibility by Service Package

The level of coordination differs depending on the package, but the boundaries of medical responsibility remain unchanged in all cases.

Package SynMedi's Role Medical Boundary
Clinic Selection Report Applicability assessment, clinic/department selection, estimated budget, and step-by-step plan. Not a diagnosis, treatment plan, or confirmed appointment.
Standard Online Package Record preparation, dossier, translation, coordination of the channel for obtaining a specialist's second opinion. Doctor availability and medical judgments depend on the clinic.
Patient Visit Coordination Arrival planning, navigation, translation, payment assistance, and escort coordination. Treatment, hospitalization, tests, diagnoses, and outcomes are determined by the hospital.

When to Contact a Doctor Directly

SynMedi helps organize medical coordination, but patients should seek direct medical attention when clinical judgment is required.

Do not wait for remote coordination if symptoms are urgent.
Immediately contact a licensed physician or emergency services if symptoms become acute or require immediate assessment. Remote coordination should never replace emergency care.

Translation and Communication Limits

Translation aids communication but does not replace medical explanation or the clinic's medical document.

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Translation is an Auxiliary Service

We can translate or summarize documents for coordination. In case of discrepancies, the original hospital medical document and explanation by a licensed physician take precedence.

FAQ

Frequently asked questions about SynMedi's role.

Is SynMedi a hospital?

No. SynMedi is a coordination service. We help with preparation, translation, communication, and navigation.

Can the SynMedi team choose my treatment method?

No. Treatment decisions must be made by licensed physicians.

Can you help me understand hospital recommendations?

Yes. We can translate and explain the organizational essence of recommendations, but clinical responsibility lies with the doctor.

Can you tell me if China is not suitable?

Yes. Honest recommendations are part of our job. If China is not a practical option, we will inform you.

Who pays the hospital?

The patient pays directly according to clinic rules. SynMedi service fees do not include treatment.

Can you help in an emergency?

No. In emergencies, call emergency services or go to the emergency room.

Need support to avoid confusion?

Submit your case, and we'll help you understand what SynMedi can do, what remains with the doctors, and what service format suits your situation.

Submit Medical Documents
Important note: SynMedi is not a medical institution (hospital), does not diagnose, does not prescribe medication, and does not guarantee treatment outcomes. We provide medical coordination, documentation preparation, translation, communication support, and patient escort services. Final medical decisions must be made solely by licensed physicians and specialists of relevant clinics.