Privacy & Patient Data
About · Privacy & Patient Data
Privacy and patient data handling for medical coordination.
SynMedi handles sensitive patient information for medical coordination, document preparation, translation, hospital communication and patient journey support. This page explains how patient data may be collected, used, shared and protected.
Patient data may include
- ✓Medical records, imaging reports, lab results and treatment history.
- ✓Contact information, country, language preference and service needs.
- ✓Appointment, consultation, hospital visit and follow-up information.
- ✓Payment, order and communication records related to SynMedi services.
Our privacy approach
Medical coordination requires patient information, but that information should be handled with care, used only for relevant service purposes, and shared only where needed for coordination.
Careful handling
We treat medical records as sensitive
Medical documents, diagnoses, test results and treatment history are handled as sensitive coordination materials.
Purpose-based
We use data for service delivery
Patient data is used to prepare records, translate documents, coordinate hospital pathways and support communication.
Need-to-share
We share only when needed
Relevant information may be shared with medical-side contacts or service providers only when needed for the selected service.
What information we may collect
The exact information collected depends on the service package, disease area, communication channel and patient request.
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1
Identity and contact information Name, email, phone number, WhatsApp/Telegram/WeChat contact, country, language preference and caregiver contact where provided.
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2
Medical records Diagnosis summaries, imaging reports, pathology, lab tests, discharge summaries, treatment history and medication lists.
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3
Medical images and files DICOM files, CT/MRI/PET-CT links, scan images, photos of reports and other medical attachments shared by the patient.
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4
Patient goals and questions Questions about hospital matching, diagnosis review, treatment direction, China visit feasibility, cost categories or follow-up.
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5
Service and order information Selected package, order status, payment record, refund request, service progress and communication history.
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6
Travel and hospital visit information Visit dates, city, hospital route, appointment details, interpreter needs and local support requirements if visit coordination is selected.
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Website and communication data Form submissions, email communication, message history, website usage data and technical information needed for site operation.
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Consent and authorization records Where applicable, we may keep records of patient authorization for communication, translation or hospital-side coordination.
How patient data may be used
Patient data is used to provide the service requested by the patient or authorized representative.
| Use purpose | Examples | Why it is needed |
|---|---|---|
| Case review and preparation | Reviewing diagnosis, records, timeline, symptoms and patient questions. | To understand the case and prepare the patient for hospital matching or consultation coordination. |
| Translation and bilingual summary | Translating key reports, preparing medical timelines and creating bilingual case summaries. | To support China-side communication and reduce misunderstanding. |
| Hospital pathway coordination | Identifying department direction, document gaps, appointment needs and possible consultation routes. | To support practical hospital navigation and patient decision-making. |
| Remote opinion or consultation support | Preparing records and questions for remote written review or online consultation where suitable. | To help medical-side reviewers understand the case efficiently. |
| China visit support | Interpreter briefing, hospital-day preparation, document handling and follow-up organization. | To help the patient move through the hospital visit and understand next steps. |
| Customer service and compliance | Responding to requests, managing orders, refunds, service records and required business administration. | To deliver, document and improve the service relationship. |
When information may be shared
To provide medical coordination, some information may need to be shared with relevant parties.
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1
Hospitals, doctors or medical-side contacts Relevant records may be shared to support consultation, review, appointment pathway or visit coordination.
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2
Translators or coordinators Selected team members or service providers may access documents needed for translation, summary or patient support.
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3
Technical or payment service providers Website, communication, file storage, payment or order systems may process data necessary for service operation.
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4
Legal or safety requirements Information may be shared if required by law, safety concern, dispute handling or compliance obligation.
Patient responsibilities
Patients also play an important role in protecting their own information and ensuring accuracy.
Provide accurate and authorized information
Patients or authorized representatives should provide accurate records, avoid hiding important medical facts, and confirm they have permission to share another person’s medical information.
Important:
Do not send emergency symptoms only through website forms or delayed messaging channels.
If urgent care is needed, contact local emergency services immediately.
How we aim to protect patient data
No online system is risk-free, but we aim to reduce unnecessary exposure and handle patient documents carefully.
Limited access
Access is limited to people who need information for coordination, translation or support.
Purpose-based use
Patient information is used for service delivery and related communication.
Careful sharing
Only relevant information is shared with medical-side contacts when coordination requires it.
Document organization
Files are organized for service delivery and to reduce confusion during hospital communication.
Communication caution
Patients should avoid sending sensitive files through insecure or public channels whenever possible.
Retention review
Records may be kept as needed for service, follow-up, legal, dispute or business administration purposes.
Correction requests
Patients may contact SynMedi to request correction of inaccurate service information where practical.
Privacy questions
Patients can contact SynMedi if they have questions about data handling or service-related information sharing.
FAQ
Common questions about privacy and patient data.
Why does SynMedi need my medical records?
We need relevant records to prepare your case, identify possible hospital routes, support translation and coordinate communication.
Will my records be shared with hospitals?
Relevant records may be shared with medical-side contacts when needed for hospital matching, consultation coordination or visit support.
Can I remove private information before sending records?
You may remove information not needed for coordination, but key medical details, dates, test values and diagnosis information should remain accurate.
Can I send someone else’s medical records?
Only if you are authorized to do so. You are responsible for confirming that you have permission to share another person’s medical information.
Do you sell patient data?
No. SynMedi does not sell patient medical records. Patient data is used for service delivery, coordination and related administration.
Can I ask questions about how my data is handled?
Yes. Contact SynMedi with privacy or patient-data questions related to your case or service order.
Have a privacy or patient-data question?
Contact SynMedi before sending sensitive records if you have questions about document sharing, authorization or service-related data handling.
Important: This page provides general information about SynMedi’s patient-data handling approach and should be reviewed with appropriate legal guidance for your jurisdiction.
SynMedi is not a hospital and does not provide diagnosis, prescriptions or treatment guarantees. Final medical decisions must be made by licensed doctors and hospitals.
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