Contacts
Contact SynMedi
Provide information about your medical case.
Contact SynMedi for clinic selection, remote consultation coordination, translation and structuring of medical documents, and organization of in-person visits to China. Please specify your diagnosis, country of residence, and the main purpose of your inquiry.
Communication Channels
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Emailinfo@synmedi.com
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WhatsApp / Phone+86-15810238486
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Response TimeUsually within 1–2 business days
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Service LanguagesEnglish, Russian, Chinese; other languages – upon request
Before submitting your inquiry
The more detailed and specific your message, the faster we can determine the optimal service stage for your situation.
1
Describe the established diagnosis
Specify the exact name of the disease, the stage of the process (if known), current complaints, and the date of pathology detection.
2
Formulate your goal
Clarify the nature of the assistance needed: selection of a specialized center, a remote second opinion, booking an appointment, or organizing a trip.
3
Prepare key medical reports
A useful data package includes: diagnosis summary, tomography/MRI reports, histology forms, laboratory tests, and therapy history.
4
Indicate your location
Country of residence, language of communication, planned travel dates, and preferred communication method will help us plan the next step.
Urgent Notice: SynMedi service is not an emergency ambulance department. If your condition requires immediate intervention or is rapidly deteriorating, immediately contact your local emergency services or go to the nearest hospital emergency room.
Send a message
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Do not send urgent medical requests through this form. If you have urgent symptoms, contact your local emergency services immediately. Relevant medical documents may be requested by a staff member after the initial analysis.
What we help with
Choose the closest area in your request. If you are unsure, a coordinator will guide you to the correct service stage.
Hospital Selection
Understanding available options for specialized clinics, dedicated departments, and expert medical teams in China based on your case.
Medical Documentation
Professional audit, organization, digitization, and translation of diagnosis summaries, tomography reports, histological forms, and therapy sheets.
Remote Expert Consultations
Administration and coordination of channels for obtaining written opinions or second opinions from professors, given sufficient documentation.
Planning a Visit to China
Designing visit logistics, pre-entry checklist, organizing translation, navigating facilities, and ongoing support during the control phase.
Translational Support
Ensuring continuous bilingual information exchange between the patient and the receiving clinical department at all stages.
Family Member Assistance
Helping relatives with detailed analysis of medical regulations, list of reports, scope of obligations, and steps before making decisions.
Frequently Asked Questions (FAQ)
Popular questions before sending your first inquiry to SynMedi.
Can I consult with you before purchasing a service package?
Yes. You can submit the basic parameters of your somatic case via the form. Our coordinator will analyze the request and guide you in choosing the appropriate service product.
Should I attach all medical files right now?
For initial contact, a brief description of the situation is sufficient. The full archive of documents will be requested by a staff member after verifying the goals and scope of necessary services.
What languages does your service support?
The primary administrative languages are English, Russian, and Chinese. Additional translation support can be arranged upon individual request.
How quickly will I receive a response to my inquiry?
The standard processing time for emails is 1–2 business days. Complex diagnoses requiring preliminary assessment may take longer.
Does the coordination center provide emergency assistance?
No. SynMedi service is not an emergency ambulance department. If you have any life-threatening symptoms, immediately contact your local emergency services.
Do you guarantee 100% booking of a specific appointment time?
No. Available slots and expert availability depend solely on hospital internal schedules, professor's workload, case specifics, and the completeness of provided data.
Not sure which service product to choose?
Start by submitting a description of your case. We will help determine whether a $39 analytical report, a remote expert review, or coordination of an in-person visit would be the optimal next step.
Important Reminder: SynMedi service is not a medical institution (hospital) and does not establish diagnoses, issue prescription forms for medications, or provide clinical guarantees. Our product is professional medical administration, dossier structuring, translation support, communication channel coordination, and patient support during their journey. Final medical decisions are made solely by licensed doctors and specialized hospitals.
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