Contact Us
Contact SynMedi
Tell us about your medical case.
Contact SynMedi for hospital matching, online specialist coordination, medical record preparation, translation support or China visit coordination. Start with your condition, country and main goal.
Contact channels
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Emailinfo@synmedi.com
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WhatsApp / Phone+86-15810238486
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Response timeUsually within 1–2 business days
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LanguagesEnglish, Russian, Chinese and support by request
Before you contact us
The more specific your message is, the faster we can understand which service stage may fit your situation.
1
Describe the diagnosis
Tell us the disease name, stage if known, current symptoms and when it was diagnosed.
2
Share your goal
Tell us whether you need hospital direction, online opinion, appointment coordination or China visit support.
3
Prepare key documents
Useful files include diagnosis summary, imaging reports, pathology, lab tests and treatment history.
4
Tell us your location
Your country, language, travel plan and preferred communication method help us plan the next step.
Emergency warning SynMedi is not an emergency service. If your condition is urgent or worsening, contact local emergency services or go to the nearest emergency department immediately.
Send a message
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Do not send emergency requests through this form. For urgent medical symptoms, contact local emergency services immediately. Medical documents can be requested after initial contact if needed.
What we can help with
Choose the closest topic in your message. We will guide you to the right service stage if you are not sure.
Hospital matching
Understand possible hospital, department and specialist pathways in China based on your condition and goals.
Medical records
Prepare, organize and translate diagnosis summary, imaging reports, pathology, lab tests and treatment history.
Online specialist review
Coordinate written opinion or second-opinion pathways where the case and documents are suitable.
China visit planning
Plan hospital visit sequence, local setup, interpreter support, hospital navigation and follow-up coordination.
Translation support
Support bilingual communication between the patient side and China-side medical pathway where needed.
Family support
Help family members understand the process, documents, service scope and next steps before making decisions.
FAQ
Common questions before contacting SynMedi.
Can I contact you before buying a service?
Yes. You can send basic case information first. We can guide you toward the appropriate service stage.
Should I attach medical documents now?
For initial contact, a summary is enough. We may ask for documents after we understand your case and service need.
What languages do you support?
We primarily support English, Russian and Chinese, with additional language support depending on the case and service scope.
How fast will you reply?
We usually respond within 1–2 business days. Complex medical cases may require more time to review.
Can you help in emergencies?
No. SynMedi is not an emergency medical service. For emergencies, contact local emergency services immediately.
Do you guarantee hospital appointment success?
No. Appointment availability depends on hospital rules, doctor schedules, case suitability and document completeness.
Not sure which package to choose?
Start with your case details. We can help you understand whether a $39 report, online specialist coordination or China visit support is the better next step.
Important: SynMedi is not a hospital and does not provide diagnosis, prescriptions or treatment guarantees. We provide medical coordination, document preparation, translation, communication support and patient journey assistance. Final medical decisions must be made by licensed doctors and hospitals.
- Choosing a selection results in a full page refresh.