SynMedi is a medical coordination service for international patients who require expert routing to clinics, archive structuring, professional translation, organization of consultations, or accompaniment for visits to China.

No. SynMedi is not a hospital, clinic, medical facility, or emergency service. We provide organizational assistance and support along the patient's journey.

No. We do not engage in diagnosis, prescribe prescription medications, or make clinical decisions. These matters are solely within the competence of licensed hospital doctors.

It involves assisting the patient in systematizing reports, auditing potential hospital routes, preparing the dossier, administering communications, and providing navigational support in clinics.

Patients who plan to explore treatment pathways in Chinese hospitals, prepare documents, organize a remote case analysis (if possible), or make an in-person trip for consultations and therapy.

No. No coordination service has the legal or clinical grounds to guarantee the accuracy of a diagnosis, the hospital's consent to admission, the fact of recovery, the performance of surgery, or the outcome of therapy.

This is an initial analytical document that helps identify potentially suitable hospitals, specialized departments, and route options based on the specific nature of the disease, documents, and patient goals.

It focuses on a deeper audit of the case, translation and formation of a bilingual medical dossier, administration of remote case analysis processes, and detailed development of treatment pathways.

This product is designed to support individuals planning an in-person trip to China. It covers pre-flight preparation, escort during hospital days, interpreter services, and systematization of results.

If you are in the information gathering stage, start with the Hospital Matching Report. If documents are collected and a detailed analysis with dossier preparation is required, it is more appropriate to choose Online Standard.

Depending on the clinical case, the specifics of the tasks, and the current stage of work, package upgrades or ordering additional options are possible. Contact us to assess the status.

No. Bills for consultations, examinations, surgeries, medications, hospital deposits, as well as air tickets, hotels, and third-party services are paid separately, unless otherwise explicitly stated in the agreement.

The standard package includes reports with diagnoses, radiological findings (CT/MRI/PET-CT), histology protocols, detailed analyses, discharge summaries, history of previous therapy, medication lists, and your questions.

Not always. For coordination purposes, it is more effective to translate or annotate only those documents that directly influence the determination of the clinic's profile and are necessary for expert analysis by a specialist.

Yes, translation services or the creation of structured bilingual case summaries can be included in the work depending on the chosen tariff package and the needs of the dossier.

No. Patients are required to retain all original paper forms and digital image files. Receiving hospitals may request originals or schedule repeat examinations on-site.

We will create a detailed list of missing examinations for you and explain which parameters are critically important for accurate hospital selection, remote analysis, or appointment scheduling.

It is preferable to use high-quality scans or PDF files. Photos may be accepted for initial review only if they are fully legible, blur-free, and contain all the text on the form.

We consciously avoid marketing terms in the superlative. Our task is to identify objectively suitable hospitals and departments based on the specifics of the disease, reports, and patient goals.

No. Final admission consent depends on the institution's internal regulations, the medical commission's verdict, bed occupancy, the patient's physical status, and the completeness of the dossier.

We analyze the disease profile, interdisciplinary pathways, case complexity, document readiness, patient goals and budget, as well as the need for remote or in-person support.

Yes, you can voice your priorities. We will assess the applicability of that center to your clinical case, but the final regulations and slot availability remain with the hospital.

No. Depending on the pathology, the route may include public multi-specialty hospitals, academic specialized centers, international clinics, or rehabilitation facilities.

Yes. Complex combined pathologies often require multidisciplinary consultations or staged admissions. This is especially characteristic of oncological, neurological, cardiological, orthopedic, and rehabilitation cases.

This is possible, but depends on the nature of the disease, the completeness of provided documents, the applicability of the case to remote review, and the availability of expert channels at the clinics.

No. Remote review helps set the right direction and adjust tactics, but most cases require physical examination, specific laboratory tests, or in-person diagnostic imaging.

Typically, a verified diagnosis, key image archives, biopsy/laboratory test results, a complete therapy chronology, an up-to-date medication list, and clearly formulated questions are needed.

No. SynMedi administers document preparation and translation. All medical conclusions, opinions, and recommendations come exclusively from licensed specialized doctors of the receiving party.

It helps to get an idea of the probable scale of expenses based on the proposed scheme, however, the final estimate is approved by the clinic only after in-person examinations and approval of the treatment protocol.

Do not waste time organizing cross-border coordinated care. Immediately contact local emergency services or go to the nearest emergency room at your location.

Yes, within the parameters of the chosen package, geographical location, and approved schedule. Support includes the services of a specialized interpreter, hospital navigation, and step administration.

Our specialized product is medical coordination. Transportation logistics, hotels, visa support, and other tourist options are handled separately, unless explicitly stated otherwise in the package.

In accordance with hospital internal safety regulations and the scope of your service package, we assist with registration, translation during consultations, logistics within departments, and structuring of results.

No. Appointment schedules, waiting times for slots, and the overall speed of procedures are subject exclusively to the hospital's internal regulations, the current patient flow, and established medical priorities.

The patient makes all payments for medical procedures directly to the hospital's cash desk. SynMedi helps clarify available payment mechanisms but does not accumulate or cover medical expenses.

Services for systematizing subsequent reports, organizing remote monitoring, and administering communication with the doctor can be provided depending on the scope of your service package.

Full payment is made before practical analytical and organizational work on a case begins. Payment terms depend on the service product you choose.

If the team has not yet started reviewing documents, cancelling an order will result in a refund. Once audit processes, translation of reports, or preparation of statements begin, fees become partially or fully non-refundable.

No. All refunds for canceled examinations, hospital deposits, or medications are governed by the rules and cash regulations of the medical institution that processed the transaction.

We compile an official analytical report detailing limitations, data deficits, or reasons why routing is not possible. This volume of work is considered a properly performed service.

Yes, scaling tasks (additional translation volume, coordination of related consultations, or extended support) can be promptly calculated and billed separately.

Please carefully review the provisions published on the dedicated "Refund Policy" page before making a transaction.

We use the information provided exclusively for coordinating processes, translation, administering communication, and support. Confidential files must be transmitted via secure channels.

When the specifics of coordination require negotiations or appointment scheduling, the relevant part of the medical file is sent to official representatives of the clinics based on service necessity and patient consent.

No. SynMedi service is not licensed to provide urgent care. If threatening symptoms occur, you should immediately call an ambulance or go to the emergency room of the nearest hospital.

No. We do not assume clinical responsibility and do not provide guarantees for the accuracy of third-party diagnoses, successful hospitalization, surgical interventions, remission, or any other outcomes.

The exclusive and inalienable right to make any treatment and diagnostic decisions remains with licensed doctors, hospital administration, the patient themselves, or their legal representative.

You are obliged to thoroughly review the regulations on the "Medical Disclaimer" page before ordering or using any information products of the platform.