SynMedi is a medical coordination service for international patients seeking hospital direction, record preparation, translation, consultation coordination or China visit support.

No. SynMedi is not a hospital, clinic, medical provider or emergency service. We provide coordination and patient journey assistance.

No. We do not diagnose, prescribe medication or make treatment decisions. These must be handled by licensed doctors and hospitals.

It means helping patients organize records, understand possible hospital routes, prepare documents, coordinate communication and support patient-side hospital navigation.

Patients who want to explore China hospital pathways, prepare records, seek remote review where suitable, or come to China for medical consultation or treatment coordination.

No. No coordination service can guarantee diagnosis, treatment acceptance, recovery, surgery, admission or treatment results.

It is an early-stage report that helps identify possible hospital, department and route direction based on the patient’s disease area, records and goals.

It is designed for deeper case preparation, selected translation or bilingual dossier work, remote review coordination and more detailed pathway support.

It supports patients planning to come to China with pre-arrival preparation, hospital-day coordination, interpreter support and follow-up organization.

If you are unsure, start with the Hospital Matching Report. If records are complete and you need deeper review, Online Standard may be more suitable.

Depending on the case and service progress, upgrade or additional coordination may be possible. Contact us with your case status.

No. Hospital fees, tests, treatment, medication, inpatient deposits, travel, hotels and third-party costs are separate unless explicitly stated.

Common records include diagnosis summary, imaging reports, pathology, lab tests, discharge summaries, treatment history, medication list and main questions.

Not always. For coordination, it is often better to translate or summarize the records that directly affect hospital route and specialist review.

Yes, translation or bilingual summary support may be included depending on package scope and document needs.

No. Patients should keep original records and image files. Hospitals may request originals or repeat tests.

We can provide document gap notes and explain what may be needed before deeper matching, remote review or appointment coordination.

Clear scans or PDFs are better. Photos may be accepted for preliminary review if they are complete, readable and not blurred.

We avoid absolute claims like “best.” We help identify suitable hospital and department directions based on the patient’s disease area, records and goals.

No. Hospital acceptance depends on hospital rules, doctor review, appointment availability, patient condition and document completeness.

We consider disease area, department route, case complexity, document readiness, patient goals, service needs and whether the patient needs online or in-person support.

You can share your preference. We can help evaluate whether it seems suitable for your case, but final decisions and availability belong to the hospital.

No. Depending on the case, the route may involve public hospitals, specialty hospitals, international departments or other appropriate medical institutions.

Yes. Complex cases may need multi-department or staged consultation, especially oncology, neurology, cardiology, orthopedics and rehabilitation cases.

Possibly. It depends on the disease, document completeness, case suitability and whether a relevant specialist pathway is available.

No. Remote review may provide direction, but many cases still require physical examination, additional tests or in-person hospital evaluation.

Usually diagnosis summary, key imaging, pathology or lab results, treatment history, medication list and clear questions are needed.

No. SynMedi coordinates preparation and communication. Medical opinions must come from licensed doctors or hospitals where available.

It may help clarify likely treatment direction, but exact costs often require hospital evaluation, tests and treatment decisions.

Do not wait for remote coordination. Contact local emergency services or go to the nearest emergency department immediately.

Yes, depending on package scope, location and schedule. Support may include interpreter, hospital navigation and patient-side process guidance.

Our core service is medical coordination. Travel, hotels, visa and third-party services are separate unless explicitly included.

Depending on hospital rules and package scope, we may support registration, consultation communication, test-area navigation and follow-up organization.

No. Waiting time and workflow depend on hospital rules, patient volume, department schedule and medical priority.

The patient pays hospital fees directly. SynMedi can help explain payment steps where included, but we do not cover medical costs.

Follow-up document organization and communication support may be available depending on package scope and case needs.

Payment is usually made before service work begins. Specific package details depend on the selected service.

If no work has started, cancellation may be eligible for refund. Once review, translation, report or coordination work begins, fees may become partially or fully non-refundable.

No. Hospital fees, deposits, travel costs and third-party charges follow the rules of the hospital or provider that charged them.

We may still provide a report explaining limitations, document gaps or why a route is not suitable. This work may still be considered delivered service.

Yes, additional translation, consultation coordination or visit support may be quoted separately depending on scope.

Please review the Refund Policy page for detailed rules before purchasing a service.

We use patient information to provide coordination, translation, communication and support services. Sensitive records should be shared through approved channels.

When coordination requires hospital or doctor-side communication, relevant records may be shared with appropriate medical-side contacts according to service needs and patient authorization.

No. SynMedi is not an emergency service. Urgent symptoms should be handled by local emergency services or the nearest hospital.

No. We do not guarantee diagnosis, treatment, admission, surgery, recovery or any medical outcome.

Final medical decisions must be made by licensed doctors, hospitals and the patient or legal decision-maker.

Please read the Medical Disclaimer page before purchasing or using any service.