Service Description
REMOTE STANDARD · Second Opinion Coordination
Get an official written opinion from a leading Chinese doctor before traveling.
The Remote Standard service package is designed for international patients who already have medical records and seek a structured second opinion, precise expert selection, document translation, and appointment booking options before deciding to pursue treatment in China.
✓Medical documents are structured into a bilingual dossier for expert analysis in Chinese clinics.
✓Targeted selection of a leading specialist considering the nature of the pathology, stage, and treatment goals.
✓Coordination and receipt of a written expert opinion from a top-tier physician from a Class 3A hospital.
Online Consultation Coordination
From $299
The optimal choice for patients who need more than general guidance and require an official expert medical opinion but are not yet ready to travel to China.
Includes up to 3 appointment booking opportunities, valid for 6 months, and can be reissued within the same scope of services.
Who this package is for
This product is designed for patients and their families who need serious remote medical guidance, not just a list of hospitals. It allows for the conversion of disparate document archives into a format that Chinese experts can analyze most effectively.
You need an expert opinion
You want your case to be referred to a specific qualified specialist at a Chinese 3A hospital, rather than relying blindly only on the general reputation of a hospital.
Your documents need an audit
Your medical records can be in Russian, English, or another language. We will organize, process, and translate key materials, forming a clear bilingual clinical dossier.
You need a written action plan
You seek a preliminary written consultation, a detailed analytical report, and answers to clarifying questions before deciding what to do next.
What is included in the Remote Standard service package
The package focuses on remote case preparation, targeted physician selection, coordination of obtaining a written expert opinion, and preparation for appointment scheduling.
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Processing of medical archive and maintenance of bilingual dossier We help collect, compile, and organize summaries of your diagnoses, imaging reports, histology forms, lab tests, treatment history, medication lists, and questions into a structured bilingual clinical dossier.
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Professional document translation Key extracts are prepared for analysis by the receiving party. Patient documents are translated into Chinese, and the final expert opinion is provided in Russian or English, depending on your chosen parameters.
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Written conclusion / second opinion from a top-tier physician at a Class 3A hospital We administer the obtaining of a preliminary written judgment from an authoritative specialist from China's Class 3A public hospital system, if feasible and consistent with your clinical status.
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Targeted expert selection based on your somatic status We don't just select a department by name. We consider the verified diagnosis, stage of the process, previous treatment history, urgency, need for technology, and the specific work of a particular physician.
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Preliminary written consultation on your list of questions Your key questions are structured and presented in a clinically readable format, allowing the specialist to answer the patient's real concerns, rather than simply reviewing forms blindly.
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Final detailed analytical report from SynMedi You receive an official written guide summarizing the case background, parameters of the selected physician, a summary of their opinion, the logic of next steps, appointment regulations, and document deficiencies if necessary.
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3 appointment bookings — valid for 6 months, with transfer option The package covers up to 3 attempts to reserve appointment slots within 6 months. These can be flexibly used if your hospital route, the physician's schedule, or the need to involve a related department changes.
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Processing clarifying questions after receiving the conclusion After providing you with the written opinion, we help direct well-founded clarifying questions to specify subsequent steps, requirements for further examination, or confirmation of the need for an in-person visit.
How the remote second opinion coordination process works
The algorithm is designed to eliminate uncertainty before patients spend significant funds on flights, accommodation, or in-person support.
1
Case intake and checklist verification of examinations
You provide a diagnosis description, medical history, current status, country, and key questions. We compile a list of useful documents and indicate any existing deficiencies.
2
Systematization of medical archive and translation
We compile available files into a clear, structured clinical dossier and translate key materials for analysis by Chinese specialists.
3
Expert selection and request preparation
We match case parameters with physician profiles and formulate a clinical request for a preliminary written consultation around your real needs.
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Receipt of written opinion and analytical report
You receive the final results of the expert opinion coordination and our detailed analytical report in a patient-friendly format.
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Follow-up on clarifications and appointment options
We help administer justified clarifying questions and coordinate up to 3 opportunities for booking in-person appointments within the package's validity period.
Choose the appropriate service level
Each coordination program can be deployed at Standard, Premium, or VIP levels depending on the urgency of the case, professor availability, and required depth of administration.
Standard
Written Opinion
For patients who require a structured written second opinion and a clear final report without direct videoconferencing.
- Coordination of expert written conclusion
- Typical timeframe 2–5 days after full dossier collection
- Systematization of medical archive
- Formation of a bilingual case dossier
- Provision of a detailed analytical report
Premium
Priority + Video Call
For patients requiring expedited processing and scheduled video consultation, subject to technical and time availability of the expert.
- Includes all Standard level options
- Coordination of scheduled online video consultation
- Priority processing within 48 hours after dossier collection
- Extended elaboration of direct questions
- Support during the clarification phase
VIP
MDT Consultation + Express
For complex or urgent cases requiring interdisciplinary review, emergency coordination, and certified document translation.
- Includes all Premium level options
- Organization of a multidisciplinary MDT consultation, if technically feasible
- Priority processing on the day of application, if clinically feasible
- Support for certified translation of materials
- Maximum administrative management of complex cases
What you receive in the end
The final product is designed to help the patient and their family understand the specifics and prospects of the chosen hospital route in China in detail before paying for the trip.
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Bilingual Clinical Dossier A structured and translated version of your key medical information for analysis by receiving clinics.
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Official Conclusion / Second Opinion Result A written judgment or the result of a preliminary consultation with a specialized expert based on the provided tests.
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Detailed SynMedi Analytical Report A patient-friendly report explaining the doctor's opinion, the logic of subsequent steps, and options for in-person appointments.
What this service package is not
Remote coordination has clearly defined boundaries of obligations. We prepare the dossier and administer expert review, but we do not replace a hospital.
Critical Medical Limitation:
This service package covers options for remote medical administration, document structuring, and coordination of expert opinion based on the provided medical records. It is not emergency care, does not unconditionally guarantee a final diagnosis, does not guarantee the outcome of future therapy, and does not replace an in-person instrumental examination. Final clinical decisions are made exclusively by licensed doctors and hospitals.
Comparison of the "Remote Standard" package and other products
The basic report for $39 helps assess the overall applicability of the Chinese market. "Remote Standard" goes deeper, providing translation of medical records and administering a direct response from a hospital expert.
| Service Package | Optimal Purpose | Key Product Value |
|---|---|---|
| Hospital Matching Report | Initial assessment of route feasibility | Feasibility screening, targeted vectors for clinics and departments, indicative estimates, and a step-by-step action plan. |
| Online Standard Package | Patients who need official expert conclusions before traveling | Archive collection, bilingual dossier management, translation of medical records, doctor selection, obtaining a written conclusion, analytical report, and appointment options. |
| Patient Visit Package | Patients arriving in China for in-person inpatient treatment | On-site local administration, clinic escort, medical interpreter services, transport, and subsequent follow-up coordination. |
Frequently Asked Questions (FAQ)
Typical questions that patients have before starting the "Remote Standard" program.
Is this a complete replacement for an in-person doctor's visit?
No. This is the administration and coordination of obtaining expert opinion based on the medical documents you provide. Depending on the chosen service level and the professor's schedule, the package covers a written conclusion, and at expanded levels, coordination of an online video consultation. Remote review does not replace an in-person instrumental examination at a clinic.
What are the regulatory deadlines for case processing?
Coordination of a standard written opinion usually takes 2 to 5 business days from the moment a complete and informative package of documents is collected. At the Premium level, processing can be done within 48 hours. At the VIP level, express handling on the day of inquiry is possible depending on the complexity of the case, the volume of translation, and the doctor's availability schedule.
Is the involvement of a specific chosen professor guaranteed?
We direct all administrative resources to coordinate the request with the chosen authoritative specialist of a 3A hospital, however, the final availability of the slot depends on the hospital's internal schedules, the doctor's current workload, the volume of his surgeries, and the fact of case approval by the clinical commission.
What languages does the coordination service support?
The key archive of documents is fully adapted and translated for analysis by the receiving party in China. Final summaries, SynMedi analytical reports, and explanations of expert conclusions for the patient and their family are provided in Russian or English, according to your choice.
What does the condition "3 appointment bookings" mean?
The service package includes up to 3 free opportunities to change and reserve appointment slots within 6 months. This protects your interests if your personal plans change, your attending physician goes on vacation, or a clinical consortium indicates the need to redirect the request to a related specialized department.
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